YOUR QUESTIONS ANSWERED
Our Frequently asked questions should help!
Planning your big day with your pooch? Got lots of questions to ask before you decide? Here we've listed some of the frequently asked questions and answers which should help.
How long does it take to get a quote?
From the initial consultation we aim to have quotes landing in your in-box within 48hrs.
If, for whatever reason we feel this is unachievable, we will confirm that during the consultation.
Is our date guaranteed once we receive the quote?
No. Your wedding date is only secured once we have received your deposit and confirmation that you accept our Terms of Service.
We may have multiple quotes out for the same day and we have a first come first served basis policy in place.
Where are you based & what areas do you cover?
We are lucky enough to live off the canal in lovely, rural Trentham, Staffordshire.
No areas are off limits, all we ask you to be aware of is the additional travel costs you will incur, which we look to offset.
Main areas currently covered are across the West Midlands, Nottinghamshire, Derbyshire, Cheshire and Lancashire.
Can we have our dog/s there all day & night?
We know that every dog is unique and will respond differently to each situation.
However, a wedding, whilst wonderful, can also be very stimulating and potentially tiring for dogs, therefore we only recommend up to 2.5hrs involvement in the actual wedding proceedings.
Can we have more than one dog at the wedding?
Yes. We can cater for more than one dog and we are insured for up to 6 dogs maximum.
We want a more Eco-friendly wedding, what can you offer?
A key aim for our business is to become a more sustainable and eco-friendly organisation and has been included in our strategy from day one.
We were also the first Wedding Chaperone/Pet Care business to pledge and sign up to the Gvt #RaceToNetZero campaign in Sept 2021. We, along with other small businesses are committed to reducing our carbon footprint and helping to reach the Gvt targets as of 2030.
We became a fully paperless business in June 2021 and launched our Giving Back campaign which you can read more about here.
Since launching in 2017 we have continued to work with like minded companies to source 100% natural, sustainably produced dog treats and toys. All our current range of toys is 100% recycled and biodegradeable.
The cleaning products used to disinfect our pet taxi/leads etc are also 100% natural, pet friendly, vegan and cruelty free.
Even the display units we use at the artisan markets we attend, are either made out of cardboard, rattan or natural, unstained wood.
All our poop bags used and sold are degradable to a maximum of 12 months to completely disappear and we even have fully compostable bags that disintegrate within 4 months!
We have replaced light fittings/bulbs throughout the home (office) to LED, installed water butt and power down every eveing and where required, throughout the day.
We are currently focused on identifying our current carbon footprint so we can move forward to work more smartly and reduce this down.
When and how do we pay?
To secure the date, you need to pay a 50% deposit up front and the remaining balance will need to be paid 7 days before your wedding date.
We can currently accept BACS transfer, cash, credit card for the deposit and can set up direct debits for any remaining balances if required.