TERMS OF SERVICE

That’s Pawfect Wedding Chaperone® Terms of Service updated 19.02.25

In the following Terms of Service, the service provider is referred to as That’s Pawfect and the owner of the pet as the Client.

1. By signing up to our service provision you automatically accept the Terms of Service as laid out below.

2. That’s Pawfect will not confirm any booking until an initial consultation has been carried out with the Client, subject to agreeing mutually acceptable terms and conditions, and once the 50% non-refundable deposit has been paid by the Client.

3. That’s Pawfect will deliver quality of care to the Clients pet in line with the Five Freedoms of animal health and welfare as stated in the UK Governments Animal Welfare Act 2006.

4. That’s Pawfect has full Public Liability Insurance (PLI) with Pet Business Insurance (PBI). A copy of the certificate will be provided to the Client on booking.

PBI provides insurance cover to That’s Pawfect enabling them to walk the UK’s banned breed of  XL American Bully’s with an exemption certificate as long as That’s Pawfect adhere to all the conditions (muzzled, on lead etc.) and walk 1 to 1 solo walks only.

If the Client owns an XL American Bully they should decalre to That’s Pawfect all measures have been taken in line with the UK Dangerous Dogs Act and provide That’s Pawfect with a copy of the Exemption Certificate.

If asked, That’s Pawfect must be able to produce a copy of the exemption certificate whilst handling and XL American Bully to ensure all steps have been taken in line with That’s Pawfect’s PLI.

5. The deposit may be refunded (minus £75.00 for admin/loss of earnings)under extenuating circumstances confirmed by Clients veterinary practice, such as illness or unfortunate death of the Clients pet.

Or following That’s Pawfect’s assessing and monitoring throughout time spent with the animal.  Resulting in That’s Pawfect’s professional, expert advice and belief that it is not safe; or that it would have a detrimental impact on the animal’s health and welbeing, and therefore is not able to attend the wedding/event.

6. Final payment for services (agreed either at the time of booking or subsequently) is to be made within 7 days of receipt of invoice or, by the date specified on the invoice. If payment is not made to That’s Pawfect by the Client within this time there will be no service provision, and 3% of the total bill will be added for each day that payment is overdue.

For overnight pet care provision

7. All items necessary for the animal to be adequately cared for in the Client’s absence (i.e.: food, bowls, medication, leads, tags, collars, bedding, coats, towels etc) must be provided by the Client.

Any additional supplies required to deliver the pet care services fully, whilst in the care of That’s Pawfect, will be purchased and the Client will be billed.

8. A name and contact number of someone capable of decisions relating to the pet in an emergency must be provided to That’s Pawfect by the Client. If the contact is not available, That’s Pawfect reserves the right to consult with a veterinary surgeon and then decide what is in the best interest of the animal.

Every effort will be made by That’s Pawfect to contact the Client and update when necessary.

9. The Client to provide the basic essentials for That’s Pawfect’s overnight stay and ongoing care of the Clients pet; such as heating, electricity, running water, bed.

The Client to inform That’s Pawfect of any itmes not provided i.e.: clean bedding, towels

The Client to inform That’s Pawfect of any security requirements in relation to the care of the property and the Clients pet overnight, and prior to That’s Pawfect vacating the Clients property.

10. That’s Pawfect will take adequate steps to ensure the Clients home is safe and secure in the Clients absence, however, That’s Pawfect cannot be held responsible for any attempted or successful burglaries, nor any accidents caused by your pet.

General

11. The Client must ensure That’s Pawfect has access to their pets current vaccination certificate prior to any familiarisation sessions. The Client must provide proof or written confirmation that their pet is also on a regular flea/tick and worming regime. Initial vaccinations must be administered four weeks prior to walking. Subsequent booster vaccinations must be administered a minimum of 7 days prior to walking.

Dogs must be fully vaccinated against Canine Distemper, Infectious Canine Hepatitis, Leptospirosis, Canine Parvovirus, Kennel Cough and any other relevant disease.

Cats must be fully vaccinated against Cat flu (feline herpes virus, FHV) and feline calicivirus (FCV), Feline parvovirus, Feline infectious enteritis (FIE), Feline leukaemia virus (FeL V), Feline chlamydophilosis and any other relevant disease.

That’s Pawfect reserve the right to refuse care of any pet where an up-to-date vaccination record is not provided and where there is no confirmation that a regular flea/tick and worming regime is in place.

12. The Client will provide an up to date ID tag secured on their dogs collar or harness and prior to any walk. This is a legal requirement under UK law and as stated in The Control of Dogs Order 1992

13. The Client is fully responsible for disclosing any of their pet’s behavioural challenges to That’s Pawfect during the initial consultation and should any behavioural changes develop leading up to any service provision. Failure to do so may result in additional charges incurred and cancellation of contract.

14. The Client is responsible for any veterinary bills whilst pets are in the care of That’s Pawfect.

15. All dogs will be walked on a lead unless prior agreement has been reached between That’s Pawfect and the Client.

16. That’s Pawfect will apply personal judgment and cut short any familiarisation walks if necessary, because of extreme weather conditions (i.e., heat, cold, thunderstorms, torrential rain), to ensure the safety of both the Client’s pet and That’s Pawfect employees.

17. Whilst That’s Pawfect holds full Public Liability Insurance, wherever possible, pets should be insured by the Client. That’s Pawfect have the right to refuse a booking for any animal which is not insured.

18. That’s Pawfect reserves the right to cancel the contract at any time and with immediate effect if the dog does not respond well or is deemed a danger to That’s Pawfect employees and other dogs.

19. In the event of either party becoming legally registered as physically, mentally, financially, legally or otherwise incapable of performing their contractual duties, or agreed obligations, the contract shall be immediately terminated. Any outstanding rights or obligations, including charges or refunds at the point of termination, shall be transferred to an officially appointed trustee.